Measurement Guidelines of your Customer's ROI
- These are the Measurement Guidelines of your Customer's ROI
- 1. Figure out where your business is coming from- i.e segment new, referred and exisiting/returning customers
- 2. Determine its costs
- 3. Calculate its worth
- 4. Project or extrapolate how much it could be worth if it could be formalized,scaled,evolved and activated.
- 5. Optimize and repeat.
Concepts taken from Flip the funnel by Joseph
2 comments:
Truly impressive stuff!
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Thanks a lot for such a nice and knowledgeable post of MBA...
Keep posting...
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